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FAQ's

Discover the answers to your most pressing questions regarding Currency Notes Exchange and Travel Cards with our comprehensive FAQ section

Currency Notes FAQ's

Our forex booking process is simple and convenient. You can place your order for currency exchange directly on our website by selecting the desired currencies and amount, then proceed to payment. You can scan UPI or pay into any of our mentioned bank accounts. Once payment is confirmed, your order will be processed, and you'll receive further instructions via WhatsApp.

We offer a wide range of currencies for exchange, including major and exotic currencies. You can view the full list of available currencies on our website.

Yes, same-day deliveries are possible for all major currency orders confirmed before 2:00 PM on a working day. Orders confirmed after 2:00 PM will be delivered on the next working day. The confirmed order must be accompanied by all required documents and full payment in our account. Any delays due to unforeseen circumstances are regretted.

Major Currencies Include Usd, Euro, British Pound, Australian Dollar, Canadian Dollar, Singapore Dollar, New Zealand Dollar, Uae Dirham, Saudi Riyal, Thai Baht.

The delivery time for exotic currencies is 2 working days.

Travelers are allowed to purchase foreign currency notes/coins up to US$ 3000 individually. Exceptions exist for certain destinations and purposes such as Haj/Umrah pilgrimage.

Certainly, you can purchase as many currencies as available on the website, depending on your destination country.

  • A. Original and valid passport
  • B. Valid visa for the country of travel
  • C. Confirmed To and Fro ticket
  • D. PAN (Permanent Account Number)

For Indian Residents selling:

  • A. Upto USD 200/eqv. - Any Valid Government photo cum ID proof and valid PAN.
  • B. Above USD 200/eqv. - Valid Passport and valid PAN are mandatory.

Foreign travel for purposes such as international business travel sponsored by firms/companies/organizations in India, participation in international conferences/seminars, or specialized training/study tours.

Minimum Taxable Value: ₹250/-

Slabs: Up to ₹1 Lakh: 1% of Forex Value Above ₹1 Lakh up to ₹10 Lakh: 0.50% of the additional value Above ₹10 Lakh: 0.1% of the additional value Examples: For a Forex value of ₹2,000 (quantity: 100, rate: 20), the taxable value is ₹250 (minimum). For a Forex value of ₹90,000 (quantity: 1,000, rate: 90), the taxable value is ₹900 (1% of ₹90,000). For a Forex value of ₹200,000 (quantity: 1,000, rate: 200), the taxable value is ₹1,000 (1% of ₹100,000) + ₹500 (0.5% of additional ₹100,000). For a Forex value of ₹2,000,000 (quantity: 10,000, rate: 200), the taxable value is ₹1,000 (1% of ₹100,000) + ₹4,500 (0.5% of additional ₹900,000) + ₹1,000 (0.1% of additional ₹1,000,000). Total Taxable Value would be ₹6,500.

Absolutely, we provide currency buyback services, allowing customers to exchange their leftover foreign currency back to their local currency at competitive rates.

Travel Card FAQ's

A forex card is a prepaid card that allows you to make payments or withdraw cash in a foreign currency. It functions similarly to a debit card but is not directly linked to your bank account. Forex cards typically have minimal or zero transaction fees.

As per FEMA regulations, Borderless prepaid cards and One Currency cards cannot be used in India, Nepal, and Bhutan. Similarly, you cannot use them for online purchases from websites registered in any of these three countries.

Better exchange rates are dependent on prevailing market conditions. Prepaid forex cards allow you to load funds in advance, enabling you to lock in your conversion rate.

Yes, a prepaid forex card does have a validity period. For instance, Borderless Multi-Currency Card is valid for 5 years, while the One Currency Card is valid for 3 years.

No, you can use the same prepaid card based on your currency requirements. However, if your next trip involves using a different currency, you may need to purchase a Borderless Prepaid Card, if you don’t already have one.

Yes, you can use your Forex card at any ATM that accepts Mastercard or Visa respectively.

Yes, you can. With Borderless Prepaid Card, you can load up to 9 currencies in a single forex card.

If you lose your forex card, simply inform us, and we’ll provide you with a new forex card free of cost. Your money remains safe as the card is chip and PIN protected.